Career Opportunities


TNMI offers an exciting and challenging work environment that includes:

  1. Extended benefits available after your first 3-months
  2. Regular wage reviews and performance feedback at 3, 6 and 12-month intervals
  3. Staff prescription plan
  4. A supportive and friendly, team-based environment
  5. Fun team building events held throughout the year

Customer Service (Surrey)

  • Responsibilities:
    • Handling inbound and outbound calls in a polite and professional manner.
    • Answering customer inquiries and confirming order details.
    • Ensuring customer needs are your top priority.
    • Resolving conflict respectfully and efficiently.
    • Ensuring accuracy by verifying prescription details to match order details.
    • Entering data into a custom database.
  • Qualifications:
    • Passion for customer service.
    • Excellent English language skills (reading, writing, and speaking)
    • Strong customer service skill set with at least 2 years of Call Centre experience.
    • Knowledge of French and/or Spanish languages is considered an asset.
    • Exceptional communication skills over the phone and via email.
    • Solid knowledge of the internet, MS Office – especially Outlook.
    • Have a high school diploma. Post-secondary education is considered an asset.
    • Knowledge of medical terms or a MOA certification is considered an asset.
    • Possess a friendly, professional, and empathetic attitude.
    • Have the ability to work under pressure but still be keen to details.
    • Have a strong work ethic, be a quick learner, and self-motivated.
    • Work well individually and within a team.
    • Flexible and open to a rotating monthly schedule.

To apply, please email

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